I recently called on a business that had attempted to attack this Email problem. They developed the following guidelines to make Email a more productive tool.
Would your business benefit from using these guidelines?
Do you have other guidelines that work for you?
Email Guidelines and Etiquette
Email in an invaluable business tool;
however, it can also be misused. Using
the following Email guidelines will make Email even more useful for you and
your correspondents:
·
Do
not “Reply to All” unless ‘All’ need to know.
·
Do
not overuse Email by sending courtesy copies of a message to people who do not
need them. Similarly, it’s not generally
necessary to reply to an Email just to inform the sender that you’ve received
it.
·
Do
not overuse “Return Receipt Requested” feature.
This feature significantly increases the amount of Email traffic on the
network and some users may feel it conveys a certain level of mistrust.
·
Remember that an Email is not the same as a
conversation. Email is a written record
and can be duplicated at will. While
Email is generally less formal than a hard copy letter, it is far more
permanent than a phone call.
·
Email
does not communicate emotion well. Use a
telephone when appropriate.
·
Typing
an Email in all capital letters is equivalent of shouting at the reader. You can
use capitals to create emphasis.
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